Returns & Exchanges

At VUNOTI, every garment is thoughtfully handcrafted with meticulous care. We kindly request you review our policy thoroughly before completing your purchase.

Eligibility Criteria

Items are eligible for return or exchange under the following mandatory conditions:

  • Time Window: Requests must be formally initiated within 7 days of the verified delivery date.
  • Condition: Garments must be entirely unused, unworn, unwashed, and in their original immaculate condition.
  • Packaging: All original brand tags, artisanal labels, and barcode stickers must remain fully intact and unaltered.
  • Exclusions: Customised, altered, or promotional items are final sale and ineligible for return or exchange.

Damaged or Deficient Items

In the rare event that a garment arrives damaged during transit, VUNOTI is fully committed to resolving the matter. To enable our team to assist you, the following documentation is required:

  • Visual Evidence: Clear, high-resolution imagery of the specific area of concern.
  • Unboxing Video: A complete, unedited video recorded from the moment the sealed courier package is first opened. This is strongly recommended to protect your purchase against transit liabilities.
  • Submission: All documentation must be submitted within 48 hours of delivery via WhatsApp at +91 81286 70672 or email at vunoti2026@gmail.com.
Eligible claims will be resolved through a complimentary product replacement or an online store credit note, evaluated strictly in accordance with this policy and applicable consumer protection regulations.

Artisanal Disclaimer

Minor surface irregularities, subtle colour variations between photography and the physical textile, and marginal print placement differences are not classified as manufacturing defects. As all VUNOTI creations are handcrafted, these natural nuances are the unique signature of authentic human artistry and do not constitute valid grounds for return under our policy.


Important Policy Details

  • Shipping Costs: Original and return shipping fees are non-refundable in all circumstances.
  • Store Credit: Approved returns are resolved via store credit valid for 12 months from the date of issue. Cash refunds are not provided unless mandated by applicable law.
  • Processing Time: Allow 5 to 7 business days for return verification and credit issuance upon receipt of the returned item.
This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits or excludes a consumer's statutory rights as provided under applicable Indian law. In cases of genuine manufacturing defects, VUNOTI will comply fully with its obligations under applicable consumer protection legislation.